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Warranty terms & conditions

Continued from Urban Fires Terms & Conditions of Sale




Warranty claims for Cubic Outdoor Kitchens may be valid for 10 years from delivery to a Purchaser, with the exceptions noted below, not from the date of installation. Full details of any warranty issue must be reported in writing by the original Purchaser before any rectification procedure can be implemented, including the End User’s name and address, product serial number, original date of supply, installation date, the installer’s name and Gas Safe registration number (where appropriate). Telephone technical support is always available 8am-6pm. In the event of an issue, installers are encouraged to call 0207 183 1806 WHILST ON-SITE or to return to site for a telephone consultation.

In all cases, any issues found to be caused by poor installation practice or End User error may be chargeable to the End User on the day at the Company’s discretion. Valid cosmetic issues are covered by repair or replacement of the component concerned. Photographs will be required in advance of authorising such a repair or replacement.

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